Privacy Policy
Last Updated: May 9, 2026
This policy explains how Duomile Games Limited may collect, use, share, protect, and retain information when you use our games, websites, and related services.
1. Overview
Duomile Games Limited respects your privacy. We aim to collect only information that is reasonably needed to provide, maintain, improve, secure, and support our services.
By using our services, you agree that we may process information as described in this Privacy Policy.
2. Information We Collect
Depending on the service, platform, and features you use, we may collect:
- Information you provide, such as support messages, feedback, contact email address, screenshots, or attachments you choose to send.
- Device and technical information, such as device model, operating system, language, region, network status, app version, and crash logs.
- Gameplay and usage information, such as session activity, game progress, feature interactions, event participation, and performance data.
- Identifiers used for service operation, analytics, fraud prevention, advertising, or platform functionality, where permitted by law.
- Purchase-related information received from app stores or payment providers, such as transaction status and product purchased, without full payment card details.
3. How We Use Information
We may use information to operate the services, save progress, provide customer support, fix bugs, improve gameplay balance, detect abuse, keep the services secure, personalize experiences, measure performance, comply with legal obligations, and show advertisements where applicable.
5. Ads, Analytics, and Third-Party SDKs
Some services may use third-party advertising or analytics SDKs. These partners may process device identifiers, usage data, ad interactions, and technical information to provide measurement, fraud prevention, and relevant advertisements where allowed.
Your device, platform, or in-game settings may provide controls for advertising preferences and tracking choices.
6. International Data Transfer
Our services may be available globally. Information may be processed in countries or regions different from where you live. When required, we use appropriate safeguards to protect transferred information.
7. Data Retention and Security
We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required by law, dispute resolution, security, or legitimate business needs.
We use reasonable administrative, technical, and organizational measures to protect information. No online service can guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have rights to withdraw consent or manage advertising choices.
To make a privacy request, contact us using the email below. We may need to verify your request before responding.
9. Children's Privacy
We do not knowingly collect personal information from children in a way that violates applicable law. If you believe a child has provided personal information without required consent, please contact us and we will review the request.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the services, on our website, or by other appropriate means where required.
11. Contact Us
If you have questions or requests about this Privacy Policy, contact us at:
support@duomilegame.com